Frequently Asked Questions

Q: What is your turnaround time?

• Product availability: Some items ship the same day if ordered by 10:00 AM Pacific Time. Most items ship in 3–5 business days.
  Availability is listed on each product page under the product description tab.
• Printing on regular materials such as vinyl: 2–3 business days after proof approval.
• Printing on stretch fabric for tension fabric displays (with zipper finishing): 4–5 business days after proof approval.
• Printing on fabric with special shapes such as teardrop banners: 3–4 business days after proof approval.

Q: What is your return policy?
A: Graphics and custom order products cannot be returned. Please see our Policy page for more information.

Q: Is graphic printing included in the price?
A: Unless specified in the product description, hardware does not include graphics. Graphics shown are for demonstration purposes only.

Q: Why am I charged extra for shipping?
A: Oversize or heavyweight items may incur additional shipping charges. In such cases, our customer service team will confirm the cost before shipment.

Q: Do you ship outside the U.S.?
A: Yes, we ship to Canada and other international destinations. Customs duties or import fees may apply. Please Contact Us for a quote before placing your order.

Q: How are proofs handled?
A: We provide digital proof files for your approval before production begins. We do not charge for proofs or setup if you provide print-ready files.

Q: What file types do you accept for printing?
A: We prefer high-resolution PDF files. We also accept Adobe Illustrator, InDesign, and Photoshop files. Please see our Graphic Guidelines for details.

Q: Do I need an account to order?
A: No. You can check out as a guest. An account will be automatically created when you enter your email address at checkout so you can track orders.

Q: How can I check my order status?
A: Log in with the email you used at checkout and go to "My account" to check order status or update your password if needed.

Q: What payment methods do you accept?
A: We accept major credit cards through PayPal’s secure checkout, as well as PayPal payments. We do not store your credit card information.

Q: What name will appear on my credit card statement?
A: The merchant name will appear as DisplayAisle.com.

Q: Do you offer reseller or wholesale discounts?
A: Yes, reseller discounts are available on most products based on quantity. Please Contact Us to set up a reseller account.

Q: Do you provide design assistance?
A: Yes, we offer in-house graphic design services to help prepare your artwork for printing. Contact us for details and pricing.