Frequently Asked Questions

Q: What is your turnaround time?

• Product availability: Some items ship the same day if ordered by 10:00 AM Pacific Time. Most items ship in 3–5 business days.
  Product availability is indicated on the product page (under the product descriptions tab).
• Printing on regular materials such as vinyl: 2–3 business days after proof approval.
• Printing on stretch fabric for tension fabric displays (with zipper finishing): 4–5 business days after proof approval.
• Printing on fabric with special shapes such as teardrop banners: 3–4 business days after proof approval.

Q: What is your return policy?
A: Graphics and custom order products cannot be returned. Please see our Policy page for more information.

Q: Is graphic printing included in the price?
A: Unless specified in the product description, hardware does not include graphics. Graphics shown are for demonstration purposes only.

Q: Why am I charged extra for shipping?
A: We strive to calculate shipping costs accurately. However, oversize or heavyweight items may incur additional charges. In such cases, our customer service will contact you to confirm the final shipping cost before shipment.

Q: Do you store my credit card information?
A: No. All credit card transactions are securely handled through PayPal. We do not store or have access to your credit card details.

Q: Do you ship to Canada?
A: Yes. However, Canadian customs regulations may incur extra duties and fees. Please Contact Us for a quote before ordering.

Q: Are there any hidden costs?
A: No. We do not charge for proof files or setup fees as long as print-ready files are provided. If there's a problem with your file, we will contact you. Fixing files may incur an extra charge, but we always aim to assist you first.

Q: Do I need to create an account to place an order?
A: No. You can place an order without signing up. Your account will be created automatically when you enter your email at checkout so you can track your order.

Q: How can I check my order status?
A: If you ordered without signing up, an account was automatically created for you. You can log in and go to "My account" to check your order status and change your password if needed.

Q: Is my transaction secure?
A: Yes. We use SSL (Secure Sockets Layer) encryption for all pages where sensitive data is entered. Look for the padlock icon in your browser to confirm the page is secure.

Q: What name will appear on my credit card statement?
A: The merchant name will appear as Display Aisle.

Q: What file types do you accept for printing?
A: We prefer high-resolution PDF files. We also accept Adobe Illustrator, InDesign, and Photoshop files. Please see our Graphic Guidelines for details.

Q: Do you offer reseller or wholesale discounts?
A: Yes, we offer reseller discounts on most products based on quantity. Please Contact Us to set up a reseller account.